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Workplace Etiquette: How to Avoid Conflict in the Workplace

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l. ZIP IT.
Learn to think before you speak. Bite your tongue before that provocative remark comes out of your mouth and you find yourself embroiled in a fight.

2. SIT, WAIT, THINK AND ACT WHEN CORRECT.
Whenever you have issues in the workplace, you’re better off thinking through your words before you voice complaints, thoughts or suggestions. Whether you’re a business owner, supervisor, manager or employee, the workplace can sometimes become a tinderbox for conflict.

3. LISTEN, DON’T DISPUTE.
Sometimes your manager needs to tell you how disappointed he is with you. Sometimes your co-worker needs to go on a diatribe about how you “neglect” him. Sometimes your employee needs to express his or her resentment about the way you’ve treated them. You can’t argue with feelings. Listen when your co-workers, managers, or employees express strong feelings. Rather than argue and try to insist that they shouldn’t be feeling what they’re feeling, understand that they ARE feeling that way and simply say, “I’m sorry you feel that way.” Try to put yourself in their shoes and give them the empathy that you would want yourself. Arguing may only make a situation worse.

4. DOCUMENT, DOCUMENT AND DOCUMENT AGAIN.
Rule No. 3 having been followed, make sure you protect yourself with thorough documentation of any potentially volatile situation. This rule applies to people on both sides of the power structure. A smart employee as well as a smart manager will document issues that relate to self-preservation and the protection of job security.

5. GOOD FENCES MAKE FOR GOOD WORK RELATIONSHIPS
Create boundaries and set limits in the workplace. Know how much contact you can take and how much will ignite your internal nuclear bomb. Also, keep in mind that you don’t know which one of your co-workers will be easily ignited, offended or wounded; another reason why keeping clear, but cordial, boundaries is another way of protecting and preserving yourself.

6. CORDIALITY AND FRIENDLINESS
Having vowed to create appropriate boundaries, make every effort to be cordial and friendly. Ask co-workers and supervisors about how they are; notice changes in their appearance in a complimentary way; comment upon the quality of their (good) work. Being popular can only make work life easier.

7. THOU SHALT NOT OVERREACT. EVER.
When co-workers feel neglected, they often will create a scenario that invites your overreaction. Overreactions cause all out wars and can get you fired. Don’t do it! Assess a dispute with your co-worker. Is it really worth fighting over? Repeat to your self, “They’re only words and I WANT my job.”

8. PLAY WELL WITH OTHERS.
If you want to win the war (keep your job and progress up the career ladder), sometimes it’s strategically advantageous to lose the battle. Assess a work situation carefully. Strategize and assess your gains and losses in a situation. If your supervisor or manager needs to act as if he or she came up with an idea that was actually yours, don’t argue with them.

9. LET BREVITY AND PAUCITY BE YOUR MOTTO.
In the workplace, if you keep contact limited and utilize a cordial and polite silence to avoid fights, you can often extinguish flames that are being directed your way. Supervisors and managers appreciate a cooperative employee who gets to the point succinctly.

10. WHAT YOU SEE IS WHAT YOU GET.
Do not ever try to change your co-workers, especially those who are above you in the hierarchy of the workplace. It is a cardinal rule that people can change themselves, but none of us can change another. You are doomed to failure if you try to get your supervisor to see their flaws and change their ways. Learn to change what you can and accept what you cannot change.

11. STAY IN THE DRIVER’S SEAT.
Take control of potentially volatile work situations and take charge of managing them. For example, if you work for an individual who needs ample amounts of admiration and appreciation, give it to them. Work actively to make your work life smoother and to protect your employment and chances of rising on the career ladder. Remember that the best defense is a good offense. Strategize and evaluate the personalities you contend with and apply good people management techniques to the cast of characters you live with during your workday.

Mark Sichel is the author of the best selling and highly acclaimed book, Healing From Family Rifts. Mark has been a practicing psychotherapist, teacher, consultant, and speaker since 1980. In 1999, in an effort to reach a larger audience, Mark created www.psybersquare.com, a self-help website that was awarded the prestigious WWW Health Award for excellence in patient education in the Fall of 2000. Mark is available for consultation and speaking engagements internationally and can be contacted via his website, www.marksichel.com

 


Visitors ‘can’t return for at least a month after exiting’

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Abu Dhabi: No visitor to the UAE will be allowed to return for at least one month after they exit the country, a senior official has confirmed.

Speaking to Gulf News, following media reports about hundreds of people stranded in neighbouring countries after attempting visa runs, Brigadier Nasser Al Awadi Al Minhali, Acting Director-General of the Federal Naturalisation and Residency Department, said: “Those who enter the country on a visit visa cannot get new visas unless the person exits the country and stays out for at least a month.”

“However, this does not mean that a new visit visa is guaranteed to those who exit the country. Each application is studied on a case-by-case basis and then the decision to issue a visa or reject the application will be made,” he said.





“The rule is very clear,” he said, adding that it is applicable to anyone entering the UAE on any of the 16 types of visit visas. This rule applies to all visitors irrespective of the duration of the visit visa, he said.

Meanwhile, the fate of those stranded is still uncertain.


Diplomatic teams to visit Filipinos stranded in Kish

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Abu Dhabi: Teams of diplomats from the Philippines Embassy in Tehran and the consulate in Dubai will soon visit Filipinos stranded on Kish Island in Iran due to the change in the UAE’s visa rules, according to an official at the Philippines Embassy in Abu Dhabi.Teams from Philippines missions in Abu Dhabi, Dubai and Muscat have already visited the stranded people in Buraimi in Oman to assess the situation. The visits are part of the series of measures taken by Libran Cabactulan,

Philippines Ambassador to the UAE, to help his stranded countrymen.“We expect a clear picture of the situation today [Sunday], after a meeting between the Philippines Consul General in

Dubai and the UAE authorities,” said Adelio Cruz, First Secretary and Consul at the Embassy.
“The ambassador instructed the consul general to make a representation with the authorities because most of the people were taken on visa runs by travel agencies in

Dubai
.”
The embassy is also trying to arrange a meeting between the Philippines ambassador and officials of the Ministry of Interior in

Abu Dhabi
.
The Philippine Embassy estimates that about 900 to 1,000 Filipinos have been stranded in Buraimi and about 2,000 in

Kish
.
Most stranded Filipinos don’t want to go back home and are eager to continue working in the UAE.“Out of 100 people we interviewed, just six wanted to go back home”, said Cruz. “The embassy is making arrangements to help such people.”Meanwhile, some Filipinos stranded in Buraimi alleged they were forcefully evicted from their hotel rooms and transferred to buildings under construction during the Eid Al Fitr holidays.“The hotel staff said the rooms had already been booked, so we had to vacate,” said a lady. Others said they were crammed into villas and other buildings.The hotels and travel agents were not available for comment.Brigadier Nasser Al Awadi Al Minhali, Acting Director-General of the Federal Naturalisation and Residency Department, has said people cannot get new visit visas unless they exit the country and stay out for at least a month.


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